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Read articleManaged IT Services · Thunder Bay
Managed IT that keeps your team productive.
Monitoring, maintenance, and helpdesk support — so your systems stay secure and your staff stay working. One predictable monthly cost, month-to-month, no long-term lock-in.
Your IT, handled.
Most businesses don't need a full-time IT person — they need reliable systems and someone to call when things go wrong. That's exactly what a DVG Systems managed IT contract delivers.
We monitor your servers, workstations, and network 24/7, handle updates and patches before they cause problems, and give your staff a direct line for support — all at a predictable monthly cost. Combined with our network security, disaster recovery, and virtual CIO services, you get end-to-end protection and strategic guidance.
- 24/7 monitoring and intake — critical incidents worked within one hour at any hour, included; human helpdesk Mon–Fri 8 a.m.–5 p.m. ET
- Windows/macOS patch management
- Helpdesk support via phone, email, and remote session
- Microsoft 365 administration and licensing
- Antivirus, endpoint security management
- Scheduled onsite visits — monthly or quarterly as set in your agreement, 3.5 hours each — plus an annual IT health report
What's included in a support contract
- Priority response — no waiting in a general queue
- Remote monitoring dashboard for your environment
- Scheduled maintenance to prevent outages
- Published project and onsite rates when you need on-site work
- Technology roadmap — proactive planning, not firefighting
Contracts are month-to-month with no long-term lock-in. Pricing is based on team size and complexity — contact us for a quote.
Built for the problems teams feel every day
The reasons Northern Ontario organisations call us are rarely exotic. They are the same handful of things, over and over.
Help that actually helps
Staff reach a person who can fix the problem, not a queue. Most issues are resolved in a remote session while they watch, and the ticket is closed when they say it is fixed.
Switching providers without the risk
Access, backups and the accounting system are protected before anything changes. Every step is scheduled around your hours with a rollback, and the outgoing provider's undocumented corners are written down as we find them.
An in-house IT person who is stretched thin
We work alongside them: monitoring, security tooling, escalation and projects from us, day-to-day from them. They keep ownership and get documentation back, not a competitor.
A bill nobody can explain
One base fee, one bundle per user, and everything else itemised at cost plus a published markup. A quarterly licence review recovers what people who left are still paying for.
Insurance and funder questions
Multi-factor authentication, endpoint and identity protection, tested backups and awareness training are in the plan, and we produce the evidence your insurer or funder asks for at renewal.
Sites the fibre never reached
Band offices, clinics and camps on satellite or wireless links. We design for thin connections, keep the data in the tenant rather than on the laptop, and still show up on site when it matters.
Everything in the plan, and where it lives
Every service DVG delivers, grouped by what it does for you. The full billable-versus-included breakdown is on the what's included page.
Operate
Helpdesk & End-User Support
24/7 intake, human helpdesk in business hours, remote sessions, onboarding and offboarding of staff.
What's included →Monitoring & Patch Management
An agent on every managed device, Windows and macOS patching, hardware inventory, automated maintenance, alerts into our queue around the clock.
What's included →Microsoft 365 Administration
Users, licences, mailboxes, Teams and SharePoint, with a quarterly licence review so you stop paying for people who have left.
What's included →Remote Support
Secure ScreenConnect sessions so most problems are fixed in minutes without waiting for a visit.
Learn more →Mobile Device Management
Enrolment, policy, app management and remote wipe for phones and tablets.
Learn more →Business Phones
3CX phone systems delivered by our DVGVoIP division, so phones and IT have one accountable team.
Learn more →Protect
Endpoint & Identity Protection
Managed detection and response on every user's devices and Microsoft 365 identity, backed by a 24/7 security operations centre. In every user bundle.
What's included →Network & Email Security
Firewalls, VLANs, VPN, DNS filtering, and email authentication so phishing and wire-fraud attempts have fewer ways in.
Learn more →Backup & Disaster Recovery
Mailbox backup in every bundle, image-based server backup, 3-2-1 design, and recovery procedures that are actually tested.
Learn more →Data Governance & Compliance
Sensitivity labels, data loss prevention, retention and legal holds in the Microsoft 365 you already pay for.
Learn more →Security Awareness Training
A video library and monthly tracked phishing simulations, with the completion evidence insurers ask for.
What's included →Posture & Access Reviews
An annual cybersecurity posture review against Microsoft Secure Score and quarterly audits of administrative roles.
What's included →Modernise
Azure & Cloud Desktops
Azure Virtual Desktop, Windows 365, hosted servers and accounting systems, designed, migrated and run by us.
Learn more →Identity & Single Sign-On
Microsoft Entra ID hybrid identity so staff have one password across the old domain, Microsoft 365 and cloud desktops.
Learn more →Teams & SharePoint Adoption
Moving files off the old server and out of personal drives into a structure staff will actually use.
Read the guide →Plan
Virtual CIO
Technology roadmap, budget planning and licence right-sizing reviewed with your leadership at a set cadence. In the base fee.
Learn more →Hardware & Licensing Procurement
Laptops, network gear and add-on licences sourced at cost plus 20%, configured, asset-tagged and warranty-registered. Vendor invoice on request.
What's included →Vendor Coordination
We deal with your ISP, software vendors, hardware suppliers and Microsoft support so you have one number to call.
What's included →How the first 120 days go
Helpdesk and monitoring typically go live in weeks 2 to 4. The rest of the period is hardening, training and tuning. Full process ›
Phase 1 · Days 1–30
Assess & Plan
What we do: discovery call, environment audit, findings and a fixed-fee proposal.
You get: a documented roadmap, a risk assessment, and helpdesk intake open on your core devices.
Phase 2 · Days 31–75
Build & Secure
What we do: agents on every device, MFA, endpoint protection, email security, DNS filtering and backup, vendor handover.
You get: the audit's critical gaps closed or scheduled with a date, exceptions recorded in writing.
Phase 3 · Days 76–120
Optimise & Support
What we do: staff training, performance tuning on a month of real monitoring data, the first roadmap review.
You get: a documented environment, trained staff, and a plan for the year.
Real engagements
Anonymised, with no invented figures. Each one shows the problem, what we did, and what changed.
Security · Northwestern Ontario
An account was taken while MFA was working. It was locked in sixteen minutes.
Read the case study →Cloud & identity · Multi-site organisation
Two passwords, two directories, one very old domain name
Read the case study →Licensing · Public-sector organisation
Thirty-four paid licences belonged to people who had already left
Read the case study →Managed IT: common questions
Can you take over from our current IT provider without downtime?
Yes. We coordinate with the outgoing provider where they will cooperate, and work independently where they will not. Access, backups and the accounting system are protected before anything else changes, and every change is scheduled around your working hours with a rollback step. Helpdesk and monitoring typically go live in weeks 2 to 4; the full 120-day onboarding covers hardening, training and tuning.
What does a DVG managed IT plan actually include?
A C$500 monthly base fee covers helpdesk, remote monitoring and management, documentation, Microsoft 365 administration, the security baseline, awareness training and vCIO planning. Each person you support carries one bundle with their Microsoft 365 licence, endpoint and identity protection, mailbox backup and DNS filtering. Azure, hardware and project work are billed separately. The complete list is on the what's included page.
Do you work with an internal IT person, or only replace them?
Both. Some of our clients have an in-house IT lead or technician who keeps the day-to-day and uses us for monitoring, security tooling, escalation and projects. Where you have someone, we work alongside them and hand over documentation, not the other way around.
Do you require long-term contracts?
Managed IT agreements are month-to-month. Microsoft 365 licences inside the user bundle carry their own subscription terms, so licence reductions follow the subscription's commitment and renewal dates rather than taking effect immediately. Your proposal states the term for each subscription.
How fast do you respond?
Ticket intake is 24/7 through the AI assistant, ticketing, a toll-free line and live chat. A human helpdesk works Monday to Friday, 8 a.m. to 5 p.m. ET. A critical incident is worked within one hour at any hour, on any day, at no extra charge, and standard tickets within four business hours. We also publish resolution targets: two business days on a high-priority ticket, five on a standard one. Non-critical work you ask us to do outside business hours is billed at C$250 per hour.
Do you only serve Thunder Bay?
No. We serve businesses across Northern Ontario, including Nipigon, Marathon, Timmins, Kirkland Lake, Matheson, and remote or multi-site operations. Most support is delivered remotely, so distance from the city does not change how quickly we can help.
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