IT Services · Thunder Bay & Northern Ontario
Complete IT for Northern Ontario businesses.
From daily helpdesk to long-term technology strategy — complete IT support for Northern Ontario businesses, delivered by a local Thunder Bay team.
Core IT Services
The building blocks of a reliable, secure IT environment for your business.
Managed IT Services
Proactive monitoring, maintenance, helpdesk, and Microsoft 365 management — all at a fixed monthly cost.
Learn more →Co-Managed IT
Already have an IT person? Keep them. We add 24/7 monitoring, a security operations centre, backup, documentation and escalation behind them.
Learn more →Network & Security
Business-grade network design, firewall management, VLANs, VPN, DNS filtering, and email security.
Learn more →Microsoft Purview
Sensitivity labels, data loss prevention, retention and legal holds — set up and run in the Microsoft 365 you already pay for.
Learn more →Azure & Cloud Services
Azure Virtual Desktop, Windows 365, hosted servers and accounting systems, Entra ID identity and migration — designed, run and billed transparently.
Learn more →Disaster Recovery & Backup
Automated 3-2-1 backups with tested recovery procedures. Protection against ransomware, hardware failure, and outages.
Learn more →Remote Support
Secure remote sessions via ScreenConnect — most issues resolved in minutes without waiting for an on-site visit.
Learn more →VoIP Telephony
Internet-based phone systems, usually at a lower monthly cost than traditional lines — priced on your actual line count and usage. Delivered by our DVGVoIP division.
Learn more →Mobile Device Management
Secure enrollment, policy enforcement, app management, and remote wipe for your team's phones and tablets.
Learn more →Virtual CIO
Strategic IT planning, budgeting, vendor management, and technology roadmapping — executive-level guidance without the full-time salary.
Learn more →Industry Solutions
IT services tailored to the specific compliance, security, and workflow needs of your sector.
First Nations & First Nation Organisations
Managed IT, cloud desktops and phones for band offices, health centres and schools. Four communities served over twenty years, first-hand.
Learn more →Healthcare IT
PHIPA-compliant infrastructure, EMR support, and cybersecurity for clinics and dental offices.
Learn more →Legal IT
Secure document management, compliance support, and reliable infrastructure for law firms.
Learn more →Nonprofit IT
Free Microsoft 365 Business Basic licences (up to 300 users), discounted upgrades, and full IT support for charities and nonprofits.
Learn more →Why consolidate with one local MSP
Most small and mid-sized businesses in Northern Ontario don't have an IT department. They have a mix: a bit of one vendor for phones, another for internet, a "computer person" who's really busy, and a lot of problems that fall through the cracks between them. When something breaks, nobody clearly owns it, and you're left playing middleman between suppliers who each blame the other. The point of a managed IT partner is to end that. One team is accountable for your computers, your network, your email, your phones, your backups, and your security — so when something goes wrong, there's one number to call and no finger-pointing.
How DVG works
DVG Systems is a Thunder Bay MSP with more than 20 years serving Northern Ontario businesses, and we run on a flat-rate model on purpose. Predictable monthly pricing means your IT support costs the same whether it's a quiet month or a busy one — which also means we're not incentivised to let problems fester into billable emergencies. It's in our interest to keep your systems stable. You get proactive monitoring and maintenance in the background, a helpdesk to call when you need a person, and strategic guidance so your technology keeps pace with your business instead of falling behind it.
Local isn't a slogan — it's the service
We understand Northern Ontario's realities because we work in them: the connectivity gaps outside the city, the weather that takes out power and roads, and the plain fact that skilled in-house IT talent is hard to find and keep this far north. Hiring a full-time IT person is out of reach for most businesses up here; a managed partner gives you a whole team's worth of coverage for less than one salary, without the recruiting headache. When you do need someone on-site, we're in the region — not a national call centre a time zone away.
IT services: common questions
What exactly is a managed service provider (MSP)?
An MSP is an outsourced IT department. Instead of hiring internal staff, you get a team that handles your technology — support, monitoring, security, maintenance, and planning — usually for a predictable monthly fee. For most Northern Ontario small businesses, that's more coverage for less cost than a single in-house hire.
Do we have to buy everything, or can we start with one service?
You can start where it hurts most — backups, security, a phone system, connectivity — and add from there. Many clients begin with one service and consolidate onto a full managed IT plan once they see the value of one accountable team.
How does flat-rate pricing actually work?
You pay a predictable amount per month based on your team size and setup, and covered support and monitoring don't generate surprise bills. Work outside that scope — big projects, hardware — is quoted upfront in writing. See our what's included in managed IT page for the full billable-vs-included breakdown.
Do you only serve Thunder Bay?
No — we serve businesses across Northern Ontario, including Nipigon, Marathon, Timmins, Kirkland Lake, Matheson, and remote or multi-site operations. Much of our support is delivered remotely, so distance from the city doesn't change how quickly we can help.
How do we get started?
The usual first step is to build your quote — tell us your team size and which Microsoft plans you need, and we come back with an itemised proposal. If you would rather we looked at your current setup first, call us.